If your agent is unable to communicate with Runscope, here are a couple of steps you can take to solve this issue:
- Make sure that you're running the latest version of the agent. You can check your agent version by running it with the
--versionflag. You can download the latest version here.
- Run a
curlrequest on the same machine that the agent is running on, and check that you receive a valid response. For example:
ping -c 5 api.runscope.com
- Run the agent with the
--verboseflag to get a more detailed output, and check for any error messages.
- Check your server's proxy settings to see if it's not blocking any requests to
api.runscope.com. For more information on using the agent with a proxy, check the HTTP/HTTPS Proxy Setup article.
- If the server is successfully communicating with Runscope, and you have checked your proxy settings, check that your API test's environment is not misconfigured to use a disconnected remote agent with the same name.
If your agent still can't reach our servers after following the steps above, please contact support.