If there is ever an issue with the certificate used for a specific device (i.e. Apple, Android, Windows), then the Other certificate is an all-around certificate that will work on any environment. The process for installing the same as for the other certificates, but, this certificate will work on all environments and is a way to get your recording done, in case an issue with one of the device specific certificates is found.
Replace the certificate download step for each of the device specific steps with the download of the Other certificate:
- Recording with Android Devices
- Recording with Apple Devices
- Recording with Firefox
- Recording with Chrome